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CUSTOMER SERVICE
MyInvitationShop is committed to superior customer service. Our staff is here
to assist you in any way Monday through Friday, 9:00 a.m. to 5:00 p.m.
CST, and Saturday, 9:00 a.m. to 2:00 p.m. CST. You can correspond by
phone or email with a trained representative who is knowledgeable about
our products and policies. Please use any method below to contact us.
Toll Free: 866.309.5236
Direct Line: 512-722-6024
Email
For
Product Questions, Order Status Inquiries, Proof Assistance, Shipping
Status Inquiries and Customer Service, please feel free to email us at hfproducts@live.com
Mailing Address
9901 Brodie Lane, Suite 160
Austin, TX 78749
ORDER & PRODUCT INFORMATION
MyInvitationShop offers custom printing where we print your personalized text
for you at no additional cost. The cost of the card on our website
includes the personalization service.
You can order
custom printed products by filling in all the information requested on
the order form. Once the quantity has been added, please continue to
fill in the billing and shipping information. You have an option to
provide us with the payment information before or after the approval
process. If you choose to look at your proof before providing us with
the payment information, please select "I will let you know after my
approval" as your payment method. Please select a shipping method of
your choice before submitting the order. From time to time, we do offer
free shipping, so feel free to take advantage of any ongoing promotions.
Once you have
placed an order, a proof will be emailed to you within 1 business day.
We provide a proof for each custom printed order. Our
typesetters are looking mainly at the layout and overall aesthetic of
the design when creating your proof. They are not reading your proof
line-by-line, so please carefully review your proof for grammar,
spelling, punctuation and text information. If any changes are needed to
your text, layout, font, ink color, etc., please reply to the email and
submit your corrections. We are glad to make as many changes necessary
until you are completely satisfied with your proof. Once
the order has been approved by you, your credit card will be charged
and your order will be processed. In most cases, the order will ship
within 1 business day unless specified on the website or the product is
backordered. Please allow an additional business day if you have asked
us to assemble your order.
Please note:
Proofs are not provided for Return Address Labels, so please review your
text carefully on the order form before submitting your order for this
item.
SAMPLE REQUESTS
We offer samples for most of the products on our website. If you
have planned your event in advance, we recommend purchasing samples
prior to placing an order so that you can receive a physical card.
Samples start at $3.00 each and are mailed through the United States
Postal Service. Please allow 4-6 days to receive your samples. We also
offer sample packs for birth announcements at $5.00 each, which can be
ordered at the time of placing an order for Baby Shower Invitations. The
sample packs include A Boy Announcement, A Girl Announcement, A Thank
You Note & Seals.
PLACING AN ORDER BY PHONE
Orders
can be placed on our secure website 24 hours a day, 7 days a week. If
you prefer to place an order by phone, you can contact our customer
service department at 512.722.6024. Our customer service phone lines are
open Monday through Friday 9:00 a.m. to 7:00 p.m. CST and Saturday 9:00
a.m. to 2:00 p.m. CST.
If you are
placing a custom printed order by phone, please remember to carefully
review all of the text during the proofing process. Our customer service
representatives are highly trained, competent individuals, but an
occasional human error may occur when taking text over the phone. It is
the customer's responsibility to confirm spelling, grammar, event
information, layout, etc. Please remember that we are always happy to
make changes or corrections on your proof. We will not print anything
until we receive your proof approval, and we will print exactly what you
approve.
PHOTO REQUIREMENTS
For
the best print quality, your digital photo should be a high resolution
jpg, with the required 300 dpi and 4" x 6" in size. The quality of the
final product will depend on the quality of the digital file we receive.
The following tips will help you maintain the highest quality image
possible.
When removing the pictures from your camera, drag them
directly from your camera's folder instead of using a computer software
(example Kodak Easyshare) to retrieve your pictures. Many computer
software programs will compress your pictures into smaller files making
them a lower resolution and a lower print quality.
When sending
your picture to us, please make sure it is the original file. Please do
not crop, edit or compress your picture, we are happy to do this for
you.
When taking pictures with your digital camera, check your camera to make sure it is on the "Fine" or "Superfine" setting.
Cameraphone pictures are not a high enough quality picture.
If
you are scanning a printed picture, clean the glass with a glass
cleaner and a lint free cloth to remove dust and dirt. Next scan your
image at 100%, at least 300 dpi and save at the Maximum Level JPEG
setting.
EDITING YOUR PHOTO
We
will be happy to make minor edits to your photo, at no extra charge.
But we will be unable to correct blurry, grainy, pixilated photos, or
ones that are too dark or bright. We will be able to crop, brighten
slightly and remove red eye. We are happy to change your picture to
black and white or sepia tones. For the best printing results, please do
not change the picture yourself to black and white or sepia.
ASSEMBLY
Some
products on our website may include extra pieces or may be offered with
an optional embellishment that needs to be assembled. This might be a
ribbon or bow or standout. There is an additional fee for this service,
and adding this option may increase the processing time by 1-2 business
days. The assembly requirements and other details will be listed in the
product information.
REORDERS
If
you have placed an order with us that has already left our warehouse,
but you need additional cards, please call our customer service
department to place a reorder. A reorder will automatically reference
your original proof, so you do not have to enter your personalized text
or go through the proofing process again. When you call, please
reference your original order number, and one of our representatives can
place a reorder for you and take your payment information by phone. We
will do our best to print and ship your reorder as quickly as possible.
REPRINTS
If
you have placed an order with us that has already been approved and
printed, and you realize there was an error in your text or you need to
make changes to your text, please call our customer service department
to request a reprint. We offer a discount on reprints, but it may vary
on the product ordered.
EARLY ENVELOPES FOR BIRTH ANNOUNCEMENTS
We
are happy to provide early envelopes for birth announcement orders;
however, due to our quick processing times, we do not offer early
envelopes for other orders. To request early envelopes for your birth
announcements, please select "Yes" in the "Early Envelopes" option and
the envelopes will be mailed to you within 2 business days. There will
be an additional charge of $5.00 for this service. Then, when your baby
has arrived, you can provide all of the details for the announcement and
we will proceed through the proofing process with you.
PAYMENT OPTIONS
We are happy to accept payments with major credit cards: Visa, MasterCard, American Express and Discover.
Your credit card will not be charged at the time you submit your
order. We only charge your credit card once you have reviewed the proof
and approved it. Once the payment transaction has been completed and
processed, your order will be printed and shipped the next business day.
PROMOTIONAL OFFERS & COUPON CODES
If you have set up an account on our website and designated that
you would like to receive newsletters and email promotions from MyInvitationShop, you may receive monthly newsletters highlighting new products,
coupon codes or promotional offers. The promotional codes can be
entered in the shopping cart when you place your order for discounts.
CANCELLATIONS, EXCHANGES & RETURNS
If
you would like to cancel a printed order (if the order qualifies for
cancellation) and a proof is involved with your order, a $10.00 service
fee will be retained for the proof that was provided. Orders cannot be
canceled if the order is approved and printed. Once you approve your
proof, your order is sent directly to our printing department. Changes
and cancellations cannot be made once your order is approved.
However, if you are not satisfied with the quality or the colors, we
will work with you to make it right. We will work with you and replace
the invitations with the invitations of your choice. Under any
circumstances, if the error has been made on our end, we will replace
the product at no additional cost to you. At MyInvitationShop, we
pride ourselves in 100% customer satisfaction.
We recommend that you do not return any product unless you have
received a return authorization from our customer service department. If
you have questions regarding any of our policies, please contact our
customer service department, and we will be happy to help
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